Treat launch as a handover, not an ending
A live website needs someone responsible for its content, software, accounts and enquiries. Agree those responsibilities before the launch date. Document where the site is hosted, who controls the domain and which services require renewal, without sharing passwords in project documents.
Keep a recoverable change process
Before material changes, make sure a suitable backup exists and that someone knows how restoration works. Plan updates around the business and test important journeys afterwards. Installing an update is not the same as confirming that booking, checkout or enquiries still work.
Review the customer-facing details
Services, team information, opening hours and contact routes change over time. Schedule a short review of the pages people use most. Remove outdated promises and repair broken links. Check image quality and readable spacing on current mobile layouts, not only in the page editor.
Monitor the things that matter
Choose checks appropriate to the website: availability, form handling, broken links, key transactions and unusual account changes. Keep the list practical enough that someone will act on it. When an issue occurs, record what changed and how the fix was verified.
Agree a realistic care scope
Separate routine maintenance from new features and content production. Clarify response expectations, exclusions and the approval process for substantial work. A useful care plan makes ownership visible and gives your business a repeatable way to keep the website reliable.
